FAQs

FAQs

Please refer these frequently asked questions. In case it doesn’t satisfy you, please ask our receptionist for more details.

Can you issue the VAT invoice ? (red invoice)

Issuing VAT invoice will be subjected to 12% on total bill.

You can collect the VAT invoice directly at our office or receive via EMS. (Customer will responsible for the shipping fee)

Do you provide short term leasing?

Our price for short term is around 370.000 – 550.000VNĐ/ night.

May I stay at Happy Homes for 01 night only?

Yes. We do not limit the period of staying as long as you ensure to make an advanced booking for reservation.

 

 

Do Happy Homes provide long-term leasing service?

Our main service is providing long-term leasing with price range from 350$ – 600$/month.

 

How about minimum period for long-term leasing?

We do not limit the period. You can sign contract monthly, quarterly or annually and can extend contract whenever you want. However, we definitely priority for those who sign annual contract and above.

 

How early in advance should I book at Happy Homes?

Happy Homes recommend guest to book as soon as possible to reserve a room. However we do not accept booking too early, please see the details below:

  • For day by day basis renting: Please reserve room 1 week ahead for arrangement. In case of choosing exact room, please deposit or make full payment.
  • For long term renting: after deciding room, please make the deposit. We commit to reserve that room for maximum 1 month after receiving deposit.

 

Do you have any promotion? Is there any better offer for long-term customer?

We have a promotion of giving Happy Homes’s helmet for 6 months staying customers.

For those who stay from 1 year and above, we offer 5% discount for 6 months prepaid and fully prepaid.

 

Which documents do you need for check-in?

Please provide your personal documentation such as: ID Card, Passport…

How about check-in and check-out rules?

Our check-in time is at 14h and check-out time is at 12h everyday.

Do you allow late check-in?

In that case, please make a prior-notice to our receptionist/ sale man or house management. Please also make a deposit of 50% or full payment for reservation.

Do you allow late check-out?

In that case, please make a prior-notice to our receptionist/ sale man or house management. We will charge 50% for check-out before 19h and full charge for check-out after 19h.

Where is your exact locations?

Our Service Apartment Chains is locate in District 1 – Ho Chi Minh City ‘s center. Please check out the address in our website or directly via hotline.

Hotline for short-term room: 0909.036.692

Hotline long-term room: 0909.036.691 – 0909.036.694

How do I extend the contract?

In case of extending your stay, please inform our receptionist/sale man/house management 2 days in advance for short term rooms, 1 month in advance for long-term room.

Do you allow pets?

Happy Homes allow keeping pet in your room as long as it is not noisy or bother the neighborhoods.

Do you have bike parking area?

We have parking place at each apartment, except for those who stay at 81 Ho Hao Hon. This location will be shared parking place at 42/4 Ho Hao Hon.

Do you have car parking area?

We allow car parking at 42/4 Ho Hao Hon on day time online. Over-night parking fee is 50.000/car/night.

For long-term tenant please park your car at local car parking area.

How to secure the reservation at Happy Homes?

To secure your reservation, please deposit or else we will priority for thoes who has made deposit.

How about rules for depositing and refunding?

Please contact our receptionist/sale man/house management for depositing.

For refunding, please inform our receptionist/sale man/house management your check-out time for preparation. You will receive the refund after deducted cost if any.

Do you accept payment by POS?

Yes, but we will charge 2% more for processing fee.

May I pay in USD or EUR? How about the rate?

We accept payment in USD and EUR. The rate is depends on real-time and we will notice you before making payment.

How to cancel the booking? Do I have to pay the penalty?

For room cancelling, please inform us at least 2 days in advance. Or else, you will have to pay fully.

For long-term tenant, deposit will not be refund after cancelling.

Which types of room do you have?

Currently we offer 4 types of room:

Standard

Big room

Studio

Luxury studio

Is there any offer for come-back customers?

We have special offer for loyalty customer as following:

  • For come-back customer, there is a gift as Happy Homes’s helmet for you.
  • One time pre-payment for contract from 6 months will receive the discount of 5% on total amount.
  • We offer free Declaration of Temporary Residence service
How is your standard room?

We provide room which have:

Kitchen – Windows – Balcony

 

Interior will be differ from rooms. All room will have these standards:

  • Basic interior: sofa, bed, AC
  • Internet
  • Cable
  • Private bathroom
  • Technician support
  • Security 24/24
  • Cleaner twice per week
  • Bedsheet exchange once per week
  • Table, cabinet
  • Kitchen with basic equipment: microwave, fridge …
  • Washing machine
  • Laundry service
  • Electricity 4.000/ kWh
  • Water
How many people can stay in your room?

Normally our room is for two, maximum is three person. In case of adding 1 more people, please inform our receptionist/sale man/house management in advance. The extra fee is decided on case by case.

Does your price include breakfast?

The price is not included breakfast.

Do you have safety box?

Currently we are not provide safety box. For precious things, you can request to keep them at our reception’s safety box.

We only responsible for precious things which are delegated to us.

Private safety box  request can be accepted and charge back in room price. This is only applied for 6months renting and above

How about your internet quality?

We provide high – speed wireless. Some of rooms have wifi router inside.

Can I smoke?

You can smoke inside your rooms. We also provide ashtray.

How about children go together?

Children under 5  years old: free of charge

Children above 5  years old: 100.000/night

Do you provide airport pickup?

We can arrange the pickup service for you.

How much does it take from Happy Homes to the airport?

The average price is 150.000/one way. Or you can get cheaper price via Grab app.

Is there any tourist point near Happy Homes?

Happy Homes locate in the heart of Ho Chi Minh city so it’s easy for you to transport to everywhere.

Some of the famous sight-seeing point we can recommend are:

  • Ben Thanh market
  • The city post office
  • Notre-Dame Cathedral Basilica of Saigon
  • Tan Dinh church
  • Shopping malls
  • Turtle Lake
  • 23/9 park
  • Tao Dan park

Submit your question to us

Call now: (+84) 028 777 11 888